Add Power to Your CRM with our CTI Solutions

Integrate your CRM with Communication platforms effectively and efficiently through our next-gen CTI solutions. Enhance agent productivity, reduce call handling time, and improve the efficiency of your customer engagement.

Reboot Your Customer Engagement Process

Enhance your Customer Engagement process and make it more efficient across your communication channels with your existing infrastructure.


What is CTI?

CTI, refers to the Technology intended to improvise your agent productivity by integrating and managing your tele-calling and other communication systems your CRM. Through the single window display, the CTI provides all the relevant information regarding the customer to the agent. This equips the agent with the complete context, helping them provide solutions to the customer quickly and more efficiently thereby boosting their productivity.

Improve Average Call Handling Time

The complete automation of the customer interaction process helps you improve the Average Call Handling Time. The single window display of the customer profile helps the agents resolve the customer queries more efficiently.

Surpass Revenue Targets

The automated dialing system ensures instant connection between the agent and the customers, increasing the number of dials per hour. From the first contact with the prospects to closing the sales or resolving the customer queries, everything can be managed on a single platform to help you surpass your revenue targets.

Ensure Caller Visibility

Stops you to switch between multiple windows to make simple cal and to find any information while handling the call. Helps the agent productivity by giving snap shot of the customer caller history in agent screen .

Enhance Agent Performance

Your team leaders and managers can assign individual goals to agents and monitor their performance in real-time through the CTI. It improves the internal team communication and helps track and boosts performance of individual agents. You can witness a 90% improvement in your agents’ productivity.


Choosing The Right Solution To Your Business

See More Than 90% Improvement in your Agent's Productivity

CLOUD SOLUTIONS

Helps you seamlessly integrate your existing CRM with your communication platforms without disturbing the existing infrastructure or buying and installing servers and other hardware on-ground.

HYBRID SOLUTIONS

Hybrid cloud gives businesses greater flexibility and more data deployment options for private and public clouds as well.


Our Expertise

Over the years, we have helped our clients to innovate, increase operational efficiency, revenues, and enabled them to stay ahead of the competition.

We don’t stop with just installing. We focus on VoIP security too.

We move ahead of the pack with our innovations by introducing AI in the integration processes.

We possess a dedicated developer team to provide you the best in customized application and a strong deployment team to deploy solutions in a prompt manner.

We have a culture of exceeding the expectations of our clients.

We have the experience of working with diverse industries, spanning various sectors.


Client Testimonials