Integrate your CRM with Communication platforms effectively and efficiently through our next-gen Call Center Software. Enhance agent productivity, reduce call handling time, and improve the efficiency of your customer engagement.
Trusted brand for more than Hundreds of Customers
Enhance your Customer Engagement process and make it more efficient across your communication channels with your existing infrastructure.
Attain Cost Efficiency
Monitor Output
Enhance Productivity
Enrich Caller Experience
Manage Integration
Enable Automation
Our CTI integration drives down your operational costs significantly through complete automation of the work-flow process. It also improves efficiency of the agents through a single window display of all the relevant customer information.
CTI enables your managers and team leaders to access all the relevant data like call holding time, missed calls and dropped calls to help them analyze agent capabilities, enabling them to design better solutions for the customer in the future.
CTI brings freedom from the tedious manual operations through the automation of the entire customer engagement process. It also enhances visibility of the efficiencies and deficiencies in the process enabling managers to take corrective action.
CTI equips your caller team with the power of context by auto-populating and displaying the customer profile and history. Connecting customer to the agent who interacted with them previously ensures continuity, quicker resolution and better customer experience.
CTI seamlessly integrates any CRM with telephony and digital marketing platforms to ensure that every interaction with the customer is facilitated smoothly and a record of the interaction with notes is logged and maintained automatically. The integration is managed with existing infrastructure and does not require any additional investment.
Implement CTI , seamlessly automates all the agent manual work at the point of customer interaction. Auto population of all the Recent activity and Relevant information of the customer profile in desktop screen unburdens the agent force able attention on every incoming call. Connecting customer to the last spoken agent significantly enhances the customer satisfaction. CTI enables the Agent to plan and schedule their customer whom to be called and also allows Team head to assign the leads which needed to be called by the agent. With CTI Auto dialing, agent has the access to skip the number and can dial the number in the list.
What is Doocti?
The complete automation of the customer interaction process helps you improve the Average Call Handling Time. The single window display of the customer profile helps the agents resolve the customer queries more efficiently.
The automated dialing system ensures instant connection between the agent and the customers, increasing the number of dials per hour. From the first contact with the prospects to closing the sales or resolving the customer queries, everything can be managed on a single platform to help you surpass your revenue targets.
Stops you to switch between multiple windows to make simple cal and to find any information while handling the call. Helps the agent productivity by giving snap shot of the customer caller history in agent screen .
Your team leaders and managers can assign individual goals to agents and monitor their performance in real-time through the CTI. It improves the internal team communication and helps track and boosts performance of individual agents. You can witness a 90% improvement in your agents’ productivity.
See More Than 90% Improvement in your Agent's Productivity
CLOUD SOLUTIONS
Helps you seamlessly integrate your existing CRM with your communication platforms without disturbing the existing infrastructure or buying and installing servers and other hardware on-ground.
HYBRID SOLUTIONS
Hybrid cloud gives businesses greater flexibility and more data deployment options for private and public clouds as well.
Over the years, we have helped our clients to innovate, increase operational efficiency, revenues, and enabled them to stay ahead of the competition.
We don’t stop with just installing. We focus on VoIP security too.
We move ahead of the pack with our innovations by introducing AI in the integration processes.
We possess a dedicated developer team to provide you the best in customized application and a strong deployment team to deploy solutions in a prompt manner.
We have a culture of exceeding the expectations of our clients.
We have the experience of working with diverse industries, spanning various sectors.
Over the years, we have helped our clients to innovate, increase operational efficiency, revenues, and enabled them to stay ahead of the competition.